All returns/exchanges must be processed within 30 days of the order date

 

How to return or exchange (US orders only)

To initiate a return or exchange, click here

You will need your Email or Zip/Postal code along with your order number.

After completing the prompts, Redo will email you a prepaid USPS return shipping label and or QR code. 

If you have any additional questions or need assistance, please email us at customer.support@bdrivensports.com

 

Redo

Customers who add Redo to their cart are entitled to unlimited exchange attempts per order number. Redo will also cover the cost of shipping for return for store credit. This means that the cost of shipping will be covered for all exchange attempts under each order number. Customers who do not add Redo to their cart must pay the cost of shipping for any return for refund or exchange shipping. Redo never covers the cost of return shipping for return for refund.  

International Orders

International customers (located outside of the US) are responsible for the cost of shipping for the initial order. International customers are also responsible for the shipping cost of any return for refund. International customers who add Redo to their cart are not responsible for shipping for exchange orders or return for store credit. 

International customers are responsible for customs, borders, tax and or duty fees.

International customers that do not purchase Redo will need to email customer.support@bdrivensports.com for return / exchange approval. 

 

Expedited Shipping

Customers have the option to pay for expedited shipping via UPS Next Day Air or UPS 2nd Day Air (applies only to US orders). Orders must be placed before 8am Central Standard Time for same day shipping. Expedited orders only apply to business days. Any expedited or Next Day Air orders placed over the weekend or Friday after 8am Central Standard Time will be shipped on Monday. Holidays may affect shipment times. 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Upon receiving the return, B-Driven Sports reserves the right to deny a return if the item does not meet B-Driven Sports return policy requirements. Returns that arrive and are not in their original condition may be refused, and if accepted, will be subject to a $5 restocking fee.

 

Exchanges 

Customers who add Redo to their cart have access to unlimited exchanges or return for store credit per order number at no extra charge. If a customer does not add Redo, the customer will be responsible for covering the cost of shipping for exchanges. Exchange attempts expire 30 days after order date.

 

Refunds

Customers are responsible for the cost of shipping for all returns for refund. Once the returned item is received, it may take 1-3 days for the item to be processed and reviewed. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund. Refund requests expire 30 days after the order date. 

 

NOTICE: If you purchase your products using a promotion. such as a Buy X get X. we will deduct a portion of the discount you receive equally across all products from your credit or refund. However if you would rather receive an exchange for the item(s), please let us know what size you would like to exchange for.

 

Lost or Stolen Packages

B-Driven Sports is not liable for any lost or stolen packages.

Customers have the option of adding Package Protection to their order before checkout. If a customer has purchased B-Driven Sports Package Protection and their order has been lost or stolen, they have 15 days from their original order date to file a claim with B-Driven Package Protection. If your claim is approved, you are entitled to either a free replacement or full refund. 

To file a claim with B-Driven Sports Package Protection, click here

 

PRODUCT WARRANTIES

Product Warranties, Because of the rigorous activities that can occur during use of our products, standard wear and tear will occur. If, however, you experience any problem with your product, which you feel are beyond the standards of normal wear and tear, we will stand behind our product.

Please note, all compression wear has a high level of elasticity. While this results in many advantages, it does promote a high-tension rate on seams which have a lower resistance to stretching. Please use caution and care when putting compression wear on and taking off. While it should fit snug, take caution in applying direct pressure by pulling and tugging directly on or in the proximity of the seams themselves. Rather, grab compression fabric areas free from seams, as the fabric itself is very strong and nearly tear resistant. If a seam does break, the elasticity of the fabric should still provide a good fit and longevity of use.

B-Driven Sports does not warrantee broken seems caused by excessive force. If you need to return a product for warranty issues, please notify us via email on our contact page. We will contact you within 72 business hours and address any faulty product with a full exchange or refund.